Vad är | Nationell Patientenkät
 

What is the National Patient Survey?

National Patient Survey is a collective name for recurrent national questionnaires on patients experience of the health service. The survey is carried out by the survey company CMA Research commissioned by the Swedish Association of Local Authorities and Regions (SKL).

The patients´ experiences and points of view regarding the health service is an important source in order provide continuing improvements to the health service. Through the National Patient Survey the patients are given the opportunity to tell and rate their experiences. The questions are about how one is received, participation, confidence and information. The results will be used to develop and improve the health service based on the patient´s perspective, to form a basis for comparisons between the care units and as a tool for control and management.

How do I complete the survey?

You have been randomly selected for voluntary participation in the National Patient Survey. In the invitation, there is specific information that applies only to you about how to take part in the survey. There are several ongoing surveys at the moment so the methods used vary.

If you have received a login code, you complete the survey by entering your code here. If you have been given a QR code, you scan it with the help of your smartphone/tablet and complete the survey direct in your mobile device. If you have been sent a questionnaire to your home, you can fill in your answers there and return it free of charge in the enclosed return envelope. By answering the questions about your experiences, you will help care providers in Sweden to improve health and medical care.

Is my information treated in confidence?

Yes, your answers are treated in confidence. It will not be possible to identify individual persons from the answers. The results of the questionnaire will be given as aggregated data, meaning as statistics of collected information at a general level. In the questionnaire there is a field for free text: please do not give any personal information in this field.

How do the county councils treat the results?

Measurements from the National Patient Survey will contribute to improving the health service. To be given more knowledge about how patients experience their contact with the health service, make comparisons between the different units , see changes over time and understand the variations between the various areas and groups is a pre requisite for this improvement work.

The results will be fed back to the participating clinics and departments, where the management will use the results as a basis for development. The general public and the patients who have provided answers to the questionnaire will also see the results.

Who do I contact with questions?

Queries regarding the questionnaire can be directed to CMA Research via e-mail: support@patientenkat.se or using free phone: 08-80 62 02, weekdays between 08:00 and 17:00.

If I do not wish to take part in the questionnaire?

Contact CMA Research using free phone: 08-80 62 02, weekdays between 08:00 and 17:00.